Returns & Refund Policy

At syphera, we aim to ensure a positive shopping experience. If you are not completely satisfied with your purchase, eligible physical products may be returned or exchanged within 30 days of delivery, subject to the conditions outlined below.

Return Approval Process

All returns require prior authorization. To begin, contact us at contact@syphera.shop.

Once your request has been approved, you will receive:

  • A prepaid return shipping label

  • Detailed instructions for packaging your item

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package

Returns sent without prior approval will not be accepted or processed.

Conditions for Returns

To qualify, returned items must meet all of the following requirements:

  • The product must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be intact

  • Proof of purchase (such as an order confirmation or receipt) must be provided

  • The item must not be customized beyond the standard options listed on the product page

Items Not Eligible for Return

The following items cannot be returned:

  • Custom or personalized products, including those with added text or images

  • Final sale or clearance items

  • Products damaged after delivery due to misuse, improper handling, or incorrect installation

Damaged or Incorrect Orders

If your order arrives with any issues, please contact us promptly. This includes:

  • Damage incurred during shipping (including frames, prints, or packaging)

  • Incorrect products, sizes, designs, or colors

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

Exchanges

To exchange an item, you must first complete the return process for the original product. After your return is approved, you may place a new order separately. Any approved refund or credit can be applied toward your replacement purchase.

Refund Processing Time

Once your returned item is received and inspected, typically within 3–5 business days, you will be notified of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Your bank or payment provider may require an additional 3–10 business days to complete processing

Contact Information

For questions regarding returns or refunds, please contact us:

Email: contact@syphera.shop
Phone: +1 860 791 6913
Address: 52 Gildersleeve Ave, Collinsville, CT 06019, USA